Essential skills: It is critical that the candidate demonstrate the ability to: Undertake consultation with clients, carers, family etc. Undertake consultation with other workers/services as relevant and required Demonstrate awareness of role of own service/organisation and that of other services/ organisations In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply oral communication skills including asking questions, clarifying meaning, providing information and checking for understanding Take part in sustained interpersonal exchanges for the purpose of developing services, gathering or providing information: language used may be English or a community language depending on the service/ organisation and client group Apply written communication skills required to fulfil the job role as specified by the service/organisation: written skills may include the completion of reports or documentation, matching style of writing to its purpose and intended audience (e.g. funding reports, referrals to other agencies) language used may be English or a community language depending on client group and organisation communication support is incorporated as required (e.g. using dictionaries, medical books, other reports) Apply reading skills required to fulfil the job role as specified by the service/ organisation: skills may include reading written material such as client records, case histories, research and information on medical conditions (e.g. latest research on dementia), policies, procedure manuals and program materials Demonstrate application of skills in: interviewing and assessment understanding the consumer perspective |